These General Terms of Service (“General Terms”) are a legal agreement between you, as a current or prospective customer of DoorDesk's services (“you,” “your”) and DoorDesk, Biznage Software Solutions parent company of DoorDesk, and govern your use of DoorDesk's services, including mobile applications, websites, software, hardware, and other products and services (collectively, the “Services”). If you are using the Services on behalf of a business, you represent to us that you have authority to bind that business or entity to these terms, and that business accepts these terms. By using any of the Services, you agree to these General Terms and any policies referenced within (“Policies”), including our Privacy Policy and terms and require individual arbitration for any potential legal dispute, which are collectively incorporated herein by reference. You also agree to any additional terms specific to Services you use (“Additional Terms”), such as those listed below, which become part of your agreement with us (collectively, the “Terms”). You should read all of our terms carefully.
DoorDesk provides a software platform that enables individuals and businesses to manage their workspace and meeting room reservations, visitor check-ins, and other related services (the “Service”). The Service may be accessed through DoorDesk's website and mobile applications (the “Application”).
The Service includes various features and functionalities, such as:
DoorDesk reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time and without notice. You agree that DoorDesk shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service. You acknowledge that the Service may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. DoorDesk is not responsible for any delays, delivery failures, or other damages resulting from such problems. DoorDesk may, in its sole discretion, make changes to the Service, including adding or removing features or functionalities, at any time and without notice. DoorDesk may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability. You are solely responsible for ensuring that your use of the Service is in compliance with all applicable laws, rules, and regulations. DoorDesk reserves the right to terminate your use of the Service at any time and without notice if it determines, in its sole discretion, that you have violated any applicable laws, rules, or regulations or these Terms of Service.
1.1 Subject to the terms of the Agreement, DoorDesk grants Customer and its Affiliates a non-exclusive, non-transferable (except to a successor in interest as permitted hereunder) license to access, use, and install (only for the portions of the Services that are available for download by DoorDesk) the Services listed under an Order Form during the Term. Customer's right to use the Services is limited to the location and other restrictions contained in in an Order Form and the Documentation.
1.2 Any example language or agreements offered in connection with the Services (e.g., example confidentiality agreements or terms for visitors) are provided solely as examples for informational purposes and Customer is solely responsible for ensuring that any language or agreement it deploys in connection with the Services are appropriately customized and fit for Customer's purposes. There is optional functionality in the Services that allows Customer to send e-mails. For every email sent in connection with the Services, Customer acknowledges and agrees that the Services may add a source identifier for the Services (e.g., a small logo, a “powered by” tag line or the like).
1.3 Notwithstanding anything to the contrary in this Agreement, DoorDesk shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies, and DoorDesk will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other DoorDesk offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business.
1.4 DoorDesk shall provide the Hardware listed in the applicable Order Form. DoorDesk shall pass through any and all warranties provided by the applicable manufacturer(s). The Hardware shall be subject to the shipping and returns policies.
1.5 If you purchase any hardware from us, such as a mobile tab and label printer or other devices to manage visitors, you agree to be bound by any additional terms and conditions specific to that hardware, including any warranties provided by the manufacturer. You are responsible for any shipping and returns in accordance with our policies.
2.1 To use certain features of DoorDesk's services, you may be required to register for an account. When you register for an account, you will be asked to provide certain personal information, such as your name, email address, mobile number, country, and a password. You agree that all information you provide to us in connection with your account registration is accurate, current, and complete, and you will keep this information up-to-date.
2.2 You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to immediately notify DoorDesk of any unauthorized use of your account or any other breach of security related to your account. DoorDesk will not be liable for any loss or damage arising from your failure to comply with this section.
2.3 By registering for an account, you agree to receive email communications from DoorDesk related to your account and the services provided by DoorDesk. You may opt-out of these communications at any time by changing your account settings or by following the instructions provided in the email communication.
2.4 We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason or no reason, in our sole discretion. You may terminate your account at any time by contacting us at connect@doordesk.co. Upon termination, your account will be deactivated and any content or data associated with your account may be deleted. Regenerate response
2.5 DoorDesk reserves the right to suspend or terminate your Account and refuse any and all current or future use of the Services for any reason at any time, including but not limited to a breach of these Terms or our Privacy Policy.
You retain ownership of all text, images, and other content that you submit to the Services (“User Content”). By submitting User Content, you grant DoorDesk a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and DoorDesk's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
DoorDesk reserves the right to remove any User Content from the Services at any time and for any reason without notice, and without liability to you or any other user. DoorDesk also reserves the right to access, read, preserve, and disclose any information as it reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request, (ii) enforce these Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, (iv) respond to user support requests, or (v) protect the rights, property, or safety of DoorDesk, its users, and the public.
DoorDesk may, in its sole discretion, with or without notice, cancel or suspend a User's account or refuse to provide Services to any User, and retain Fees previously paid by User, when applicable, if: (a) any User does not comply with these Terms (including failing to make any payment by a due date); (b) DoorDesk receives a judicial, regulatory, or other governmental order or law enforcement request that expressly or by reasonable implication requires DoorDesk to do so; (c) User's continued use would subject DoorDesk to third party liability or a security threat; (d) User's continued use of the Services places DoorDesk at risk of non-compliance with applicable laws or other legal or contractual obligations to which it is subject; or (e) DoorDesk ceases making the Services generally available to third parties.
User may only cancel User's account through the DoorDesk website and any Fees paid to DoorDesk are non-refundable. If User elects to cancel User's account, cancellation will not become effective unless and until all Fees owed to DoorDesk in connection with User's account are paid in full. DoorDesk has no obligation to retain any content, information, Personal Data (as defined below), Account Information, or other data uploaded, transmitted, produced, or displayed by a User in using the Services or stored via the Services (collectively, “User Data”) following the cancellation of an account by the User or DoorDesk, and DoorDesk is not liable for any loss or damage following or resulting from termination of User's account, including, but not limited to, the deletion of any User Data or any inability to access the same. It is solely the User's responsibility to ensure that any User Data which a User requires following termination is backed-up or replicated before cancellation.
5.1 Users of the DoorDesk services agree to pay all fees and charges associated with their use of the services. DoorDesk reserves the right to modify the fees charged for any services or products offered through the DoorDesk platform at any time, upon notice to the User. The User is responsible for reviewing the fees section of the DoorDesk website to obtain timely notice of any such fee changes. The User's continued use of the services after such notice shall be deemed acceptance of such fee changes.
5.2 All fees and charges are due and payable in advance and are non-refundable, except as otherwise expressly noted in these Terms of Service or in the event that DoorDesk terminates or suspends a User's account or these Terms of Service for reasons other than User's breach of these Terms of Service. DoorDesk reserves the right to withhold payment or charge back to User's account any amounts otherwise due to us under these Terms of Service or other applicable agreements, including without limitation, where DoorDesk believes that User has breached these Terms of Service or is disputing the validity of any charges. DoorDesk may invoice User directly for payment.
5.3 Users are solely responsible for paying all taxes, fees, and governmental assessments imposed or applicable in connection with their use of the services. If DoorDesk is required to collect or pay any taxes, then the User agrees to pay such taxes or fees, unless the User provides DoorDesk with a valid tax exemption certificate authorized by the appropriate taxing authority.
5.4 If the User's account is past due, DoorDesk may take any lawful action necessary to collect the amount owed, including but not limited to, charging interest on the past due amount at the rate of 1.5% per month or the maximum interest allowed by law, whichever is less, and charging the User for all reasonable costs and expenses incurred by DoorDesk in collecting the past due amount, including without limitation, attorneys fees, court costs, and collection agency fees.
5.6 DoorDesk may terminate or suspend any and all services and access to the platform immediately, without prior notice or liability, if the User breaches any of the terms or conditions of these Terms of Service. Upon termination of the User's account, the User's right to use the services will immediately cease, and the User will have no further access to any data or content stored on the platform.
At DoorDesk, we strive to ensure customer satisfaction with our products and services. This Refunds/Cancellations Policy is designed to provide you with clear guidelines on how refunds and cancellations are handled. By making a purchase or availing our services, you acknowledge and agree to the terms stated below.
6.1 Refund Eligibility:
6.2 Refund Process:
If you are eligible for a refund, please follow these steps:
6.3 Refund Timeline:
6.4 Cancellations:
6.5 Non-Refundable Products and Services:
6.6 Contact Information:
7.1 The Services and all intellectual property rights, including without limitation copyrights, trademarks, service marks, trade names, patents, and trade secrets, in and to the Services are owned by or licensed to DoorDesk. You acknowledge and agree that you have no rights, title or interest in or to the Services except as expressly set forth in this Agreement.
7.2 All content and materials available on or through the DoorDesk website or Services, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, are the property of DoorDesk or its licensors and are protected by Indian copyright act, 1957.
7.3 DoorDesk grants Users a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their own personal and non-commercial use. Users may not reproduce, modify, distribute, display, transmit, publish, sell, license, create derivative works, or otherwise use any of the content or materials available on or through the Services without the prior written consent of DoorDesk or its licensors.
7.4 Users retain ownership of all User Content (as defined in the Terms of Service), but by submitting User Content to DoorDesk, Users grant DoorDesk a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Services and DoorDesk's business, including without limitation for promoting and redistributing part or all of the Services.
7.5 DoorDesk respects the intellectual property rights of others and expects Users to do the same. If Users believe that their work has been copied in a way that constitutes copyright infringement, or their intellectual property rights have been otherwise violated, they should notify DoorDesk's designated copyright agent connect@doordesk.co. DoorDesk will investigate and take appropriate action in accordance with applicable law.
7.6 The DoorDesk name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of DoorDesk or its affiliates or licensors. Users may not use such marks without the prior written permission of DoorDesk. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
8.1 The Services may permit User to link to or otherwise access third-party services, software, or content, including through the use of APIs or other integration tools (“Third-Party Services”). User acknowledges that such Third-Party Services are not under our control and agrees that we are not responsible or liable for any Third-Party Services. User acknowledges and agrees that we do not endorse any Third-Party Services and makes no representation or warranty of any kind regarding such Third-Party Services, including without limitation, their accuracy, completeness, reliability, or usefulness.
8.2 If User accesses or uses any Third-Party Services, User does so at User's own risk and agrees to comply with any applicable terms and conditions of such Third-Party Services. User acknowledges and agrees that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any Third-Party Services. We reserve the right to terminate access to any Third-Party Services at any time, with or without notice, for any reason.
8.3 User agrees that we may use any third-party integrations or services that User has authorized in connection with the Services. User acknowledges that any such third-party integrations or services are not under our control and agrees that we are not responsible or liable for any third-party integrations or services. User further acknowledges and agrees that we do not endorse any third-party integrations or services and makes no representation or warranty of any kind regarding such third-party integrations or services, including without limitation, their accuracy, completeness, reliability, or usefulness.
8.4 User agrees to indemnify, defend, and hold us harmless from any claims, actions, suits or demands, including, without limitation, reasonable legal fees, arising out of or related to User's access or use of any third-party integrations or services, or User's violation of any applicable terms and conditions of any third-party integrations or services.
By using our Services, you acknowledge and agree that we may send SMS messages to your mobile phone number in order to provide the Services to you. You represent and warrant that you are the owner or authorized user of the mobile phone number that you provide to us. You acknowledge and agree that standard message and data rates may apply to the SMS messages we send you, and you are solely responsible for any such charges. We will not be liable for any SMS message or data usage charges incurred by you or any third party. You also acknowledge and agree that we may collect certain information about your use of the Services, including data usage, and may use such information to optimize and improve the Services.
You agree to defend, indemnify and hold harmless DoorDesk, its affiliates, and their respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
(a) your use of and access to the DoorDesk Services;
(b) your violation of any term of these Terms of Service;
(c) your violation of any third-party right, including without limitation any copyright, trademark, property, or privacy right;
(d) any claim that one of your User Submissions caused damage to a third-party;
(e) any claim related to your use or misuse of the SMS and Data Usage described in these Terms of Service;
(f) any claim that you or your organization violated any applicable law, regulation, or policy;
(g) any dispute between you and any third-party, including without limitation any Visitor or employee of a Customer; or
(h) your gross negligence or willful misconduct.
This indemnification obligation will survive the termination or expiration of these Terms of Service and your use of the DoorDesk Services. DoorDesk reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with DoorDesk in asserting any available defenses.
11.1 DoorDesk agrees to keep confidential all User Data, including without limitation any Personal Data (as defined below) processed in connection with the Services. DoorDesk will not disclose User Data to any third party, except as necessary to provide the Services, comply with legal obligations, or respond to lawful requests by public authorities, including national security or law enforcement requests.
11.2 DoorDesk will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of unauthorized or unlawful processing, accidental loss, destruction or damage of User Data. Such measures will be designed to ensure a level of security appropriate to the risks presented by the processing and the nature of the User Data to be protected.
11.3 DoorDesk's processing of Personal Data shall be governed by the DoorDesk Privacy Policy, available at Privacy Policy, and the User agrees to the collection, processing and use of their Personal Data in accordance with that policy.
11.4 The User is responsible for ensuring that any Personal Data they provide to DoorDesk is accurate, complete and up-to-date, and for complying with any data protection and privacy laws applicable to the User. The User will ensure that they have obtained all necessary consents from individuals whose Personal Data is processed in connection with the Services.
11.5 DoorDesk may engage third-party service providers to process User Data on DoorDesk's behalf (“Sub-Processors”). DoorDesk will enter into written agreements with Sub-Processors imposing data protection obligations that are no less protective than those in these Terms.
11.6 DoorDesk may transfer User Data to countries outside of the User's jurisdiction for processing and storage, including to jurisdictions that do not provide the same level of data protection as the User's jurisdiction. In such cases, DoorDesk will ensure that appropriate safeguards are in place to protect User Data, including by obtaining contractual commitments from third parties to comply with the same data protection obligations as set out in these Terms.
11.7 The User agrees that DoorDesk may use User Data to improve the Services, and to develop and market new products and services. DoorDesk may use User Data to generate statistical and other aggregated data, provided that such data does not include any Personal Data.
11.8 The User acknowledges that DoorDesk may be required by law to retain certain User Data after the termination of the User's account, and that such retained data may be used for the purposes of compliance with legal obligations.
11.9 The User agrees to indemnify and hold harmless DoorDesk and its officers, directors, employees and agents from and against any claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys' fees) arising out of or in connection with any third-party claim alleging that the User Data or the User's use of the Services infringes the intellectual property rights or other rights of any third party or violates applicable laws.
12.1 DoorDesk may terminate or suspend a User's access to and use of the Services at any time, with or without cause or notice, and without liability to the User or any third party. Upon termination, all rights granted to the User under these Terms will automatically terminate, and the User must immediately cease all use of the Services.
12.2 DoorDesk may also, in its sole discretion, modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. DoorDesk will not be liable to the User or any third party for any modification, suspension or discontinuation of the Services.
12.3 The User may terminate their account with DoorDesk at any time by providing written notice to DoorDesk. Upon termination, the User's access to the Services will be immediately disabled, and the User must immediately cease all use of the Services.
12.4 Upon termination, the User remains responsible for all fees and charges incurred up to and including the date of termination, including any fees for Services provided but not yet invoiced. All fees are non-refundable.
12.5 DoorDesk reserves the right to delete any User content stored on its servers or systems upon termination of the User's account. DoorDesk will not be liable for any loss or damage resulting from such deletion.
12.6 Sections of these Terms which by their nature should survive termination, including but not limited to, the sections regarding Ownership and Intellectual Property, Confidentiality and Data Processing, Indemnity, Limitation of Liability, and Dispute Resolution, will survive any termination or expiration of these Terms.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. DOORDESK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
13.1 DoorDesk provides its services "as is" and without any warranty or representation, whether express, implied, or statutory, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from a course of dealing, course of performance, or usage of trade.
13.2 DoorDesk does not warrant that the services will meet User's requirements or that the operation of the services will be uninterrupted, error-free or secure. DoorDesk makes no warranty as to the results that may be obtained from the use of the services or as to the accuracy or reliability of any information obtained through the services.
13.3 The User acknowledges and agrees that any use of the services is at their own risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with the User. No oral or written information or advice given by DoorDesk or its authorized representatives shall create a warranty.
13.4 DoorDesk is not responsible for any content provided by third parties or for any damages incurred as a result of the use of such content. DoorDesk is not responsible for any third-party websites or services linked to or from the services.
13.5 DoorDesk makes no warranties regarding the services' compatibility with any third-party software or hardware.
13.6 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to the User. The User may have additional rights under applicable law, which shall not be diminished by these terms of service.
IN NO EVENT SHALL DOORDESK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED
14.1 In no event shall DoorDesk, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or relating to the use or inability to use the services, or the conduct or content of any third party on the services, even if DoorDesk has been advised of the possibility of such damages.
14.2 To the extent permitted by applicable law, the total liability of DoorDesk, its directors, officers, employees, affiliates, agents, contractors, or licensors, for any claims arising out of or relating to the services or these terms, whether in contract, tort, or otherwise, shall be limited to the amount paid by the user to DoorDesk for the services during the twelve (12) months immediately preceding the event giving rise to such liability.
14.3 The user acknowledges and agrees that DoorDesk has offered the services, set its prices, and entered into these terms in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between the user and DoorDesk, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between the user and DoorDesk. The user agrees that any cause of action arising out of or related to the services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
If you have any questions or comments about our Terms of Service as outlined above, you can contact us at connect@doordesk.co.
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Sindhya Nagar, Durg, Chhattisgarh
491001
contact@biznage.com
Last updated on June 12, 2023
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